Returns & Refunds – Transparent. Fast. Data-Assisted.

At SmartLink Finance, we know that even the smartest systems can encounter edge cases. That’s why our returns and refund policy is structured for clarity, fairness, and quick resolution — without manual confusion or excessive waiting.

Return Window

You may return eligible items within 30 days of delivery, provided that:

• The product is unused, uninstalled, and in new condition

• It is returned with all original labels, tags, and packaging intact

• It is not a non-returnable item (see below)

We encourage customers to initiate the return request as early as possible to streamline approval.

Initiating a Return

To request a return, contact us at [email protected] with:

• Your order number

• The product(s) to be returned

• The reason for return

• Photo(s), if the item is damaged or incorrect

Our system will auto-generate a Return Authorization and provide shipping instructions based on your location.

Return Shipping Costs

You will be responsible for return shipping unless:

• The item was incorrect

• The item was damaged upon delivery

• You received a defective product

For all other cases, we recommend using a tracked shipping service to ensure secure delivery back to our facility.

Refund Eligibility

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be credited to your original payment method within 5–10 business days. Refund times may vary by financial institution.

Exchanges

We do not process exchanges directly. If you want a different item or variant, please initiate a return and place a new order.

Non-Returnable Items

Some items are non-returnable due to safety or electronic restrictions. These include:

• Electronic modules or sensors

• Special-order or customized parts

• Items marked as final sale

These items are only eligible for return if they are damaged or incorrect upon arrival.

Cancellations

Orders can be canceled only if they have not yet been processed for shipment. If your order is already in transit, our return policy applies after delivery.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 5 days of receipt. Provide clear photos and your order ID. We will prioritize resolution with a refund, replacement, or store credit.

Policy Updates

SmartLink Finance reserves the right to update this policy as systems and regulations evolve. Please refer to this page for the latest version before making a return.

Secure Returns, Powered by Data

Just like the rest of our store, returns at SmartLink Finance are handled with precision and efficiency. We value your trust and will always work to make your post-purchase experience smooth and secure.